1. Scope of This Policy

This Refund and Returns Policy applies to all products sold by Safeena Perfumes, including but not limited to:

• Attars and perfume oils
• Bakhoor and oriental blends
• Hand-rolled incense sticks and cones
• Durbar, masala and flora incense
• Any other fragrance products sold under our brand(s)

This policy is valid for orders placed through our official channels, including our website, WhatsApp, social media, and any authorized in-store or distributor purchases where this policy is displayed or communicated.

2. No Return / No Exchange – General Policy

For fragrance products and low-margin premium items, we follow a strict No Return / No Exchange policy.

Once an order is confirmed and delivered, we do not accept returns or exchanges for reasons such as:

• Change of mind after purchase.
• Personal dislike of the fragrance, strength, sweetness, smokiness, etc.
• Expectation difference (e.g., “I thought it would smell different”).
• Minor packaging variations between batches or design updates.
• Delay caused by courier or logistics once the parcel is dispatched.

Our products are produced with high-quality raw materials and at very low margins. Due to the nature of attars, bakhoor, and incense, once the product leaves our control we cannot guarantee storage conditions, usage, or tampering. Therefore, we cannot accept returned items or resell them as new.

3. Exceptions – When a Resolution Is Possible

Even though we do not accept general returns, we do stand by product quality and dispatch accuracy.

We will consider a replacement / partial refund / store credit only in the following situations:

• You received a physically damaged product (e.g., broken bottle, crushed box, heavy leakage).
• You received the wrong product (different from what appears on your invoice / order confirmation).
• One or more items are missing from your package compared to the invoice.

To be eligible for review in these exceptional cases, you must:

• Inform us within 24–48 hours from the time of delivery.
• Provide a clear unboxing video showing the package being opened for the first time.
• Share clear photos of:
  • The outer courier box and shipping label,
  • The inner packaging and contents,
  • The damaged / wrong / missing item area.
• Retain all original packaging (outer box, inner packing, bottles, wrappers) until the issue is resolved.

After receiving your evidence, our team will verify the claim. If approved, we may, at our sole discretion:

• Send a replacement of the same product, or
• Provide a store credit / coupon for future purchase, or
• Offer another suitable resolution discussed with you.

4. Cases Not Eligible for Refund / Replacement

A request will not be accepted in the following cases:

• Product has been opened, used, tested or partially consumed.
• Fragrance is not liked personally or is different from your imagination.
• Claim is raised after the allowed time window (24–48 hours from delivery).
• Unboxing video and proper photographic proof are not provided.
• Product was purchased in a clearance sale / special offer marked “No Return / No Exchange”.
• Minor leakage, minor box dent or scratch that does not affect product usage.
• Colour or design variation in label, box, cap, or bottle between different batches.

5. Order Cancellation Before Dispatch

Order cancellation is possible only before the order is packed or dispatched.

If you wish to cancel an order, contact us immediately with your order number via:

• Email: support@safeenaperfumes.com
• WhatsApp / Phone: +91-9985000349

If the order has not yet been dispatched, we may:

• Cancel the order and convert your amount into store credit, or
• Process a refund after deducting applicable payment gateway / handling charges.

If the order is already packed or handed over to the courier, cancellation is not possible, and the order will be treated as a normal sale under the no-return policy.

6. Refund Method & Timeline (For Approved Cases Only)

In rare, approved cases where a refund is applicable (for example, if we are unable to provide a replacement for a damaged / wrong item), we will process the refund using one of the following methods:

• Store credit / coupon code for future purchase, or
• Refund to the original payment method (if technically possible), or
• Bank transfer / UPI (for certain cases, as mutually agreed).

Refund processing time may vary depending on your bank, payment gateway, and the nature of the issue, but we generally process approved refunds within 7–14 working days after confirmation.

7. Product Exchanges

We do not offer exchanges in the traditional sense (for example, exchanging one fragrance for another because of personal preference).

In very limited, approved cases related to wrong or damaged products (as described in Section 3), we may provide a replacement of the same item or a resolution decided by our team. This is treated as a correction of an order issue, not a general exchange option.

8. Contact for Refund / Return Queries

For any questions regarding this Refund and Returns Policy, or to report a damaged / wrong / missing item, please contact:

Safeena Perfumes
Email: support@safeenaperfumes.com
WhatsApp / Phone: +91-9985000349

9. Changes to This Policy

We may update or modify this Refund and Returns Policy from time to time based on changes in our business, logistics, or legal requirements. The latest version will always be available on this page.

Last Updated: [Insert Date]