Privacy • Security • Store Policy

Privacy Policy & Store Policy

This page explains how Your Brand Name collects, uses and protects your personal information, and also clearly sets out our no-return / no-exchange policy for orders placed on our website and through our official channels.

1. Who We Are

This Privacy Policy applies to Your Brand Name (also referred to as “we”, “our”, or “us”), a premium incense, attar, bakhoor and perfume brand specializing in gold-standard, low-margin, high-quality fragrance products.

Our registered / primary business location:

Your Brand Name
Your Shop / Building Name,
Area, City, State, Country – Pincode
Email: support@safeenaperfumes.com
WhatsApp / Phone: +919985000349

By visiting our website, placing an order, or communicating with us through any digital platform, you agree to the practices described in this Privacy Policy and Store Policy.

2. Information We Collect

We only collect information that is necessary to process your order and improve your experience.

2.1 Information You Provide Directly

  • Contact details – name, email address, phone number, WhatsApp number.
  • Shipping & billing address – for delivery of your orders.
  • Account details – if you create an account on our website (username, password).
  • Order details – products purchased, quantity, amount, and preferences.
  • Support communication – messages you send via WhatsApp, email, contact forms or social media.

2.2 Information Collected Automatically

  • Device and log data – IP address, browser type, device type, pages visited, time spent.
  • Cookie data – small files used to remember your preferences and improve your user experience.

2.3 Payment Information

We use trusted third-party payment gateways (such as Razorpay / PayU / Stripe / PayPal, etc. – update as applicable). We do not store your full card numbers, CVV, or other sensitive payment details on our servers. Payment processing is handled securely by the payment provider.

3. How We Use Your Information

We use your data strictly for legitimate business purposes and never sell it to third parties.

  • To process, fulfill, and deliver your orders.
  • To communicate order updates, tracking details, invoices and support messages.
  • To respond to your queries, complaints, or feedback.
  • To improve our website, product range and customer experience.
  • To send you optional promotional messages or launch updates (only if you opt-in).
  • To comply with legal, tax, and accounting requirements.
We do not engage in unsolicited spam messaging. You can opt-out of promotional communication at any time by using the unsubscribe option in emails or by contacting us directly.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your cart and session preferences.
  • Understand how visitors use our website.
  • Improve loading speed and security.

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Sharing of Your Information

We share your information only with trusted partners who help us serve you.

  • Courier & logistics partners – to ship and deliver your orders.
  • Payment gateways – to securely process your online payments.
  • Technical service providers – website hosting, analytics, and maintenance.

These partners are required to protect your data and use it only for the specific purpose of providing services to us and to you.

We may also share information when required by law, court order, or government authorities, or to protect our rights, safety, or property.

6. Data Retention & Security

We retain your information for as long as necessary to:

  • Complete your orders and provide after-sales support.
  • Meet legal, tax, and accounting obligations.
  • Resolve disputes and enforce our agreements.

We use reasonable technical and organizational security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your local laws, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data where legally permissible.
  • Withdraw consent for marketing communication at any time.

To exercise any of these rights, please contact us at support@safeenaperfumes.com with your name, contact details, and a clear description of your request.

8. Store Policy – No Return / No Exchange

Because our products are premium, fragrance-based and low-margin, and because we maintain strict hygiene and quality standards, all sales are final.

8.1 No Returns / No Exchanges – General Rule

Once an order is placed and delivered, we do not accept any returns, exchanges, or refunds for reasons such as:

  • Change of mind after purchase.
  • Personal dislike of fragrance notes or intensity.
  • Price changes, discounts, or promotions after your order.
  • Minor variations in packaging design or batch.

Our products – including attars, bakhoor, incense sticks, cones, and perfume oils – are gold-quality, premium and low-margin items. Once they leave our control, we cannot resell them as new due to hygiene, storage, and authenticity concerns. Therefore, we must treat all purchases as final.

By placing an order with us, you agree to our no return / no exchange policy, except in the limited situations explained below.

8.2 Exceptions – Damaged, Leaking or Wrong Product

We will consider a replacement or partial resolution only in the following cases:

  • You received a physically damaged product or severely leaking bottle on delivery.
  • You received the wrong item (different product than what appears on your invoice).
  • Items are missing from the parcel compared to your order invoice.

In such cases, you must:

  • Inform us within 24–48 hours of receiving the order.
  • Share a clear unboxing video and photographs showing the shipping label, outer box, inner contents, and product condition.
  • Keep all original packaging (box, bottles, wrappers) untouched until we complete our review.

Once we verify the issue, we may, at our sole discretion:

  • Send a replacement of the same product, or
  • Issue a store credit / partial compensation, or
  • Offer another mutually agreed solution.

8.3 Conditions Where Replacement Is Not Possible

  • Product is used, opened, or partially consumed.
  • Fragrance has been tested and then disliked personally.
  • No unboxing video / photos are provided for damage claims.
  • Complaint is raised after the allowed time window.
  • Products purchased during clearance or special “no exchange” promotional offers.

8.4 Order Cancellation Policy

Orders can be cancelled only before dispatch. Once the order has been packed or shipped, cancellation is no longer possible due to the nature of our operations and low-margin pricing.

To request a cancellation before dispatch, contact us immediately via WhatsApp / phone with your order number. If approved, any prepaid amount (after applicable payment gateway charges) may be refunded or converted to store credit, at our discretion.

All Sales Final No Return / No Exchange Exceptions for Damage / Wrong Item Only

9. Changes to This Policy

We may update this Privacy Policy and Store Policy from time to time to reflect changes in our business, products, or applicable laws. The updated version will always be available on this page with a revised “Last Updated” date.

Last Updated: [Insert Date]

10. Contact Us

If you have any questions about this Privacy Policy or our Store Policy (including our no-return rule), please contact us at:

Your Brand Name
Email: support@safeenaperfumes.com
WhatsApp / Phone: +91-9985000349

Important: This policy text is a general template created for your convenience and does not constitute legal advice. Consumer protection and e-commerce laws can vary by country and state. Please ask your legal advisor or CA to review and adjust this policy so that it fully complies with the laws that apply to your business.